Return and Refund Policy

We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be in the original packaging

  • You must provide proof of purchase (order number or receipt)

Items that are used, damaged by the customer, or not in original condition may not be eligible for a refund.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If your item arrives faulty or damaged, please contact us within 7 days of delivery and provide clear photos so we can resolve the issue quickly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team with your order details.

How to Start a Return

To begin a return request, please contact us at:
 shop@snapcart.co.za